Pharmacy2U Ltd Reviews 626,457

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the convenience and efficiency of the service, highlighting how it eliminates the need for time-consuming visits to the local pharmacy. People find the prescription process to be seamless, with many noting that they receive timely reminders and updates on their order status. The straightforward ordering system and user-friendly app contribute to a positive experience. Consumers are particularly pleased with the delivery service, emphasizing its reliability and speed. The service is especially helpful for those with mobility issues or busy schedules, as it ensures they receive their medications without any hassle. While opinions on the product itself are mixed, the overall consensus is that the service and user experience are excellent.

Based on these reviews

Rated 5 out of 5 stars

Excellent service ( Recommended for Folk with busy lives ) Prescription Medication delivered via your Letterbox No more queuing in pharmacies along with others coughing and spluttering thei... See more

Rated 5 out of 5 stars

Always efficient. Well organised company. This must be the fifth or sixth review stating that reminders come too early but there has never ben any comment from you. I won't be leaving any more reviews... See more

Rated 4 out of 5 stars

My previous review was 5 star now downgraded to 4 star. Had cause to call and enquire why my latest prescription revision wasnt updated on my P2U account. Advisor at P2U was polite at first then turne... See more

Rated 5 out of 5 stars

Started using this service a few months ago after going to my local chemist which never had the meds when I needed them. No delays, my gp sends the prescription directly and the post it out and co... See more

Rated 4 out of 5 stars

Pharmacy2U improved a lot with the updates to their app. Earlier it was very difficult to see the past orders and their details, now it's much better. Now able to add multiple family members under o... See more

Rated 5 out of 5 stars

I managed my account and also have permission to manage my mums prescriptions through Pharmacy2U and they are genuinely so good. It beats queuing at the chemist and then finding out your meds aren't r... See more

Rated 5 out of 5 stars

They take all the hassle out of going to the pharmacy. I request my prescription through the NHS app, and Pharmacy2U keep me informed at every step. I even get an expected delivery date. Everyt... See more

Rated 5 out of 5 stars

Setting up my details was quite simple following the instructions given by Pharmacy2U. There was slight confusion when my order from the local Chemist somehow transitioned to this new account and my m... See more

Rated 5 out of 5 stars

Pharmacy2U is very convenient with their delivery of prescriptions, which makes it easy to order and you never have to worry about going to get your prescriptions. They are delivered with plenty of ti... See more

Rated 5 out of 5 stars

GREAT SERVICE, ALWAYS DELIVER ON TIME, NEVER LET ME DOWN. ONLY CRITICISM WOULD BE THAT THE WEBSITE IS A BIT DIFFICULT TO NAVIGATE. WHAT WOULD BE GOOD IS IF PHARMACY2U EMAILED ME EACH 28 DAYS, SAYI... See more

Rated 5 out of 5 stars

I’ve been using Pharmacy2U for around 1+years now and am pleased to say I have received great service. Prescriptions are turned around pretty quickly and I am updated regularly about where my parcel i... See more

Rated 4 out of 5 stars

Tried to order repeat prescription after registering but did not succeed as prescription items were not 'saved' yet no clue as to how to do this. So ordered via NHS app as normal. To my surprise P2U p... See more

Rated 5 out of 5 stars

SO EASY. ONCE YOU HAVE REGISTERED WITH PHARMACY2U YOU LOG ON AND ORDER YOUR MEDICATION. PHARMACY2U THEN GET THE GO AHEAD FROM YOUR DOCTOR. AT EVERY STAGE YOU ARE INFORMED OF THE PROGRESS OF YOUR ORD... See more

Rated 5 out of 5 stars

I manage the prescriptions for my mum who is 90 years old. It is so much easier for her to receive her tablets via the post, especially as it's quite a walk for her to the nearest chemist. Plus, on ma... See more

Rated 5 out of 5 stars

Use NHS app to request a repeat prescription, so convenient for me as work full time. App easy to use, get updates when order received, when prescription has been approved and again when dispatched.... See more

Rated 4 out of 5 stars

Had many problems with local pharmacy having to chase prescription then go down and wait for it to be dispensed. Tried Pharmacy2U and very happy with the service very quick turnaround after ordering... See more

Rated 4 out of 5 stars

Both my husband James and myself Juliet are very pleased at the service you give us. So far our medicines have been dealt with promptly and arrived safely. Thank you. Our concern is that differrnt ge... See more

Rated 5 out of 5 stars

Excellent service: I've been with Pharmacy2U for a few years now for my prescription items, I'm always updated if there are any issues. They deliver via post so,as long as it fits through your lett... See more

Rated 4 out of 5 stars

Having my meds delivered especially when I had broken my ankle was really helpful. If I'm unable to get out also. However delivery by post isn't always reliable. Also if p2u has no supply, my GP c... See more

Rated 5 out of 5 stars

Always Helpful and there to call if needed. Prescription Delivery Always prompt and efficient Reminders in plenty of time to order from my GP Practice on Phone .I have been with you for many years... See more

Rated 5 out of 5 stars

Brilliant service! You never need to collect or forget your prescription again. It’s invaluable if you take a lot of medication, as you are reminded well in advance and then kept well informed through... See more

Rated 4 out of 5 stars

Ordering and delivery no problems. The medication itself the packaging changes each time, different size boxes and tablet layouts within. The simple parallel rows works a treat for keeping check of... See more

Rated 5 out of 5 stars

First class service as usual. Pharmacy 2U takes the anxiety and stress out of getting your repeat medication. So many times in the past the local Pharmacy had not had my medication when I went to col... See more

Rated 5 out of 5 stars

Brilliant service always deliver quickly sadly our doctors has stopped us ordering direct from pharmacy to you so we have all had to set up the nhs app which isn’t for the faint of heart! Shame as it... See more

Rated 4 out of 5 stars

The prescription side of the operation is fine and works well. Only wish the would use Apple Pay for extra security. The prescriptions are delivered using Royal Mail which is great. Unfortunately o... See more

Rated 5 out of 5 stars

From ordering to receiving my tablets usually takes 4-5 days which I feel is very efficient. If there is a problem with getting a particular medication I am advised and can either go locally for it o... See more

Rated 5 out of 5 stars

I honestly didn't know I could order my medication delivered to me free of additional charge. Pharmacy2u made it very easy and straightforward. There were clear steps and fields to fill, and I could... See more

Rated 2 out of 5 stars

Consultation and initial service excellent. However, you seriously need to change your delivery agents. EVERY month Royal Mail miss set delivery times. It's happened again today. I've waited in all a... See more

Company replied

Rated 4 out of 5 stars

Generally it works well for regular medication but the app is unhelpful in many ways. For example when checking an order just now, it does not show me on any of the screens what date I ordered it. Thi... See more

Rated 5 out of 5 stars

Keep in touch on progress. Best to order through the NHS app so prescription arrives pre-approved. Allow extra couple of days after-dispatched notice-for Post Office to deliver. Signature not usually... See more

Rated 5 out of 5 stars

Switched to this postal service after spending 45 minutes in my local chemist 3 times in a row. Takes a few weeks for your details to fully load but after that it's been so easy to order my prescripti... See more

Rated 3 out of 5 stars

Ordering process is good and delivery is quite fast - but you're still sending very small packages in very large cardboard boxes. Why dont you buy some small ones - this would save on pointless extra... See more

Company replied

Rated 5 out of 5 stars

Had lots of problems with NHS online pharmacy. Never had a problem with pharmacy 2U. Only problem is GP sitting on prescription then implying it is the pharmacy's fault, when it's not even been... See more

Rated 5 out of 5 stars

Pharmacy 2U help me track my prescription renews with there app. I will get a reminder and a couple of clicks later my prescription is being processed, and providing they don't need Gp approval deliv... See more

Rated 5 out of 5 stars

The website is easy to use & delivery prompt. Pharmacy2u does everything for you: reminding you to order, ordering your meds, passing the prescription to your doctor & mailing it to your address. Fo... See more

Rated 5 out of 5 stars

Im so glad I changed to Pharmacy 2u. Getting my prescriptions is just effortless. Iv only dealt with customer service once but they were amazing so efficient and polite . I wish Id have changed sooner... See more

Rated 5 out of 5 stars

Pharmacy 2U is great for getting your medication without having to queue and wait at the chemist. It’s so much easier having your meds delivered by the postman. My repeat prescriptions are sent from m... See more

Rated 5 out of 5 stars

The service from Pharmacy 2U is still consistently amazing , even after all the years I have been using them. Ordering is simple , and response times are brilliant. I’m never short of my prescription... See more

Rated 5 out of 5 stars

Fantastic first use of this company. Had a slight technical hitch in the beginning but 1 quick telephone call to a human being sorted it swiftly. Order was dispatched the same day and through the lett... See more

Rated 5 out of 5 stars

This is a totally flawless system. Our GP surgery was always causing problems, with part orders and missing items almost every month. This has never happened with Pharmacy2U and we never need worry ab... See more

Rated 5 out of 5 stars

Pharmacy 2 U are well orchestrated amazing services with helpful costumer help line for people that are not to computer savvy the team will help out if you're experiencing problems navigating your o... See more

Rated 5 out of 5 stars

So easy! Not sure how it works, but especially the way GP surgeries are now, this is a much easier, convenient and quicker way to get repeat prescriptions. I think my new prescription would have... See more

Rated 5 out of 5 stars

Everything's fine and I've never run out of medicine once. Just one point: your reminders to order are based on 28 days supply but my pills come in packs of 30, so this mounts up over time and you thi... See more

Rated 5 out of 5 stars

"Speed of particle flow determines power" A concept I picked up somewhere down the line. Not only that but one is informed of the progress every step of the way down the line No mysteries, no sur... See more

Rated 5 out of 5 stars

We have used this service for some time now. We receive reminders to order repeat prescriptions and then are kept up to date with the progress of the order, they arrive quite quickly and are well pack... See more

Rated 5 out of 5 stars

pharmacy 2u take the headache out of collecting prescriptions , no more long waiting times at the chemist or doctors only to be told it isn’t quite ready yet and to take a seat - one click of a button... See more

Rated 5 out of 5 stars

Post Office My last delivery was upsetting which was the Post Office's error. I was emailed to say my prescription had been delivered at mid-day on the 24th January last but there was no prescriptio... See more

Rated 5 out of 5 stars

As 60+ I enjoy free prescriptions so ordering online is the most trouble free, quick and easy task to do each month. My repeat medication is listed for me to chose what I need to order. The order rem... See more


Company details

  1. Pharmacy

About Pharmacy2U Ltd

Written by the company

Pharmacy2U

Established in 1999, Pharmacy2U is the UK’s largest NHS contracted pharmacy. Regulated by the General Pharmaceutical Council, Pharmacy2U provides a repeat prescription service trusted by tens of thousands of patients and an Online Doctor service run by UK-based doctors.

NHS Repeat Prescriptions

Pharmacy2U's NHS repeat prescription service means all your repeat prescriptions can now be arranged hassle-free and delivered direct to your door. The service is becoming more widely available as GP’s across England go live with electronic prescriptions. If your GP is one of the many to support electronic prescriptions, you can easily register with Pharmacy2U, who will then receive your script digitally. With Pharmacy2U you can order online, by phone or using a mobile app, and then have prescribed medication delivered for free to any UK address. They will even remind you when your next prescription is due, so there’s no need to worry. It's quick and easy to register with Pharmacy2U’s hassle-free repeat prescription service at https://www.pharmacy2u.co.uk/prescriptions/electronic-prescription-service-nhs

Online Doctor

Pharmacy2U’s Online Doctor service enables a convenient and confidential approach to providing medical consultations, tests and prescriptions to treat your condition, without having to visit your GP. The service is regulated by the Care Quality Commission and all the doctors are GMC-registered.

Patients can choose to receive updates via SMS or email, in addition to various delivery options including next working day delivery. There are also a range of secure credit or debit card payment options and PayPal to choose from.

Online GP Consultations in 3 straightforward steps at https://www.pharmacy2u.co.uk/onlinedoctor

Introducing Chemist Direct

Your non-prescription needs can now be looked after by Pharmacy2U’s sister company, Chemist Direct. They can offer you a wide range of over-the-counter medicines, as well as toiletries, fragrances, skincare products and much more.

Pharmacy2U Details

Written by the company

Over 98% same day dispatch

Unparalleled service levels with free UK delivery

Not happy? - Return your order within 28 days for a no quibble refund including delivery costs. Free standard UK delivery when you spend over £40

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

626K reviews

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Rated 2 out of 5 stars

Each month for the past 5 months I am…

Each month for the past 5 months I am unable to place orders online as it keeps trying to charge me. I pay a monthly fee via direct debit so have completed forms regularly but still trying to charge on each order

4 February 2026
Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Pharmacy2U. The service is really smooth and easy to use—ordering takes no time at all. Communication has been excellent throughout, keeping me updated at every step. My medication was delivered quickly and without any hassle.
Overall, a brilliant service that makes the whole process simple and stress‑free.

5 February 2026
Rated 5 out of 5 stars

A Great Delivery Service..

I think that Pharmacy2U are very good and very helpful for people who cannot get out much..
It is so very convenient for people having there medication delivered to them through there letter boxes.. So Thankyou Very Much For Your Service, it is Much Appreciated for not only me but lots of people...

5 February 2026
Rated 5 out of 5 stars

Impeccable service

The service I received was second to none and the medication arrived within two days from when the surgery authorised it. The only problem I have is with my surgery who seem to be unable to carry out my request to have this medication until such times as I no longer need it.

4 February 2026
Rated 5 out of 5 stars

Super service

Timely reminders about repeat prescriptions are sent by text/email, so I don't run out of my drugs. Once ordered at my GP's via the NHS App, my drugs arrive 3-5 working days later. All this is achieved without me having to leave home. Such a time saver. Super service.

5 February 2026

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